MoneyBookers Bank Transfer Withdrawal Problem

Like paypal withdrawal problem in Indian Moneybookers also behaving same as paypal. On 2nd of feb I withdraw money, after 2 week that money is not in my bank account so i just mess them and they reply

Dear Mr. XXXXXXX

Thank you for contacting our Customer Service Team.

We would like to inform you that we have confirmation from our bank that the transfer in question has been instructed to your bank on 03 Feb 2010. Please have in mind that sometimes there are delays between our bank and your bank or even corresponding banks and they are out of our direct control. We kindly provide you the SWIFT message of this payment which is as follows:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Please contact your bank and provide this information to them and they should be able to assist you further. Please be informed that if you have not received the money that you have withdrawn you can feel free to contact us again.

If you have further questions or need assistance do not hesitate to contact us again.

Best regards,
Ivan

Your Moneybookers Customer Service Team

After that I just mailed them so many time but they didn’t reply me. The main thing I noticed is that they have cut more then 20$ without any reason, that because if I look in my previous history when ever my money get back due to any reason they never cut the fee. They just refund me the full payment. Now as my MB account is verified and I never changed any bank setting then why this happend ! Is this the reaction of money crisis. or same bug like paypal, or any other bigg issue between government policies.

Lasse Traff says:

April 4, 2010 at 6:40 pm

Moneybookers never sieze to amaze me when it comes to how fast they transfer money to my account, so I am somewhat prone to believing them in this case. When the transfer is sent, it’s up to the corresponding bank and the receiving bank to finalize the transfer – and pretty much out of their hands.

I have experienced one-day transfers to a danish bank account more than once (for a SWIFT transfer, that’s pretty darn fast!)